on365 SUPPORT
As a trusted and authorised Schneider Electric partner, we carry out service activities fully aligned with Schneider Electric standards, ensuring your critical applications operate at optimal performance.
When it comes to maintaining and operating your critical applications, your primary concern is keeping your equipment running at maximum efficiency and optimal performance.
on365 as a long-established Schneider Electric Partner with a full suite of EcoXpert™ accreditations has the support services you need to protect your investment, efficiency and availability designed to ensure your applications receive the care they need to operate at optimal levels, at all times.
Aftercare Plans
Design the coverage you need to operate your solution efficiently, minimise downtime and manage costs.
Our on-site Aftercare Plans are flexible, so we can configure one that focuses on your unique requirements and budget. If you encounter an issue that can’t be resolved through our technical support team, a certified field service engineer will attend your site within a specified period of time to isolate, diagnose and correct the problem.
For critical uptime, you may want an Aftercare Plan that includes proactive maintenance. Advantage Plans offer remote monitoring service and preventative maintenance, both designed to prevent downtime and keep your system running smoothly.
Extended Warranties
An extension of factory warranty coverage beyond original factory warranty term is available.
Extend the security and protection provided by your Schneider Electric factory warranty for up to 3 years. For single-phase products, these ensure that your product will be repaired or replaced at no charge. For three phase power and cooling products, on-site warranty extension provides an on-site response to diagnose and repair your system. Choose a response time that meets your needs and budget.
Preventative Maintenance
Our on-site preventative maintenance is designed to ensure your system operates at peak performance while minimising disruption to your operations. Scheduled at a time convenient for you, these visits help protect against unexpected downtime and extend the life of your investment.
Power and cooling systems contain components and parts that degrade over time. In order to protect yourself from potential downtime and extend the life of your investment, with annual or bi-annual preventative maintenance visits available.
Battery Replacement Services
Installation, replacement or removal of your UPS batteries that are combined in a service configured to a time that is convenient for you.
Battery service and replacement are vital components of any UPS-maintenance program since one failed battery can compromise an entire system. Whether you need to replace one or all of your batteries, we can ensure that they are a reliable backup. In addition, we can provide safe and efficient removal, shipping and recycling of your expired batteries, adhering to all environmental regulations.
Remote Monitoring Services
24/7 monitoring service acts as a primary or secondary function. Trained technicians will monitor the health status of the physical infrastructure to help diagnose, notify and resolve problems before they become critical.
RMS is an easy-to-use web-based service that lets you respond to environmental or systems changes according to your escalation procedure. With secure 24-hour monitoring, this service reduces the complexity of managing your infrastructure, minimises the strain on internal resources and enables you to meet availability objectives.
EcoStruxure™ Asset Advisor
EcoStruxure™ Asset Advisor offers maximum protection of your critical equipment through smart alarming, remote troubleshooting, and expert, data-driven insight delivered with 24/7 real-time monitoring – providing visibility and live data directly to your mobile.
Ensure a 24/7 cloud-enabled monitoring service for your critical equipment. Increase resiliency and transparency through service personnel equipped with real-time device data to quickly troubleshoot and dispatch. And with just one tap, EcoStruxure™ IT app gives you access to your assets, incident tracking and online chat collaboration, keeping you in touch with Schneider Electric and your team.
Contact Details
- Address: 10 Weldon Road, Loughborough, Leicestershire, LE11 5RN
- Support & Sales: +44 (0)1509 261100
- Working Time: Mon–Fri: 08:30–17:00
- E-mail: supportingtechnology@on365.co.uk