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Technical Support for the IT Infrastructure

Technical support (both pre and post sale) is available for our entire range of NCPI components or complete systems and on365 hold Elite, Service and Integrated Software System partner status from APC by Schneider Electric.

Our Service and Support team will take full details and assess the nature of the problem over the telephone, where possible giving some indication of the likely cost. The nearest available field service engineer will then be instructed to visit the site to repair the equipment.

on365 is also HVCA accredited, a member of ASHRAE the American Society of Heating, Refridgeration and Air Conditioning Engineers and certified for Cisco, Microsoft and VMWare as well as Refcom F-Gas and ECA for electrical installation. Click here for more information on our accreditations.

The Support section of this website includes  a range of technical assistance options and information.


For more involved technical issues please contact the on365 Service Support Desk on: +44 (0)1509 261100  

Alternatively you can contact us by fax on +44 (0)1509 261148 or complete a Technical Support Request Form and send it to us now and one of our Service and Support team will contact you as soon as possible.


  • Pelco
  • Schneider Electric Partner
  • APC Partner