In order to keep your systems running at maximum efficiency, it is imperative that Preventive Maintenance be performed on a regular basis. Our service policy is to prevent problems before they occur.
Advance power and air systems contain components and parts that will wear out over time. Proper care and regular maintenance will help you avoid unnecessary downtime, saving you time and money. To be sure your system is receiving the care it needs, you need specially trained staff, who are familiar with the inner workings of the products.
With on365 Preventive Maintenance services your NCPI components or system will receive a full service by one of our experienced and fully trained engineers. This will incorporate a visual inspection and testing of the system and it’s environment, with a detailed report being issued on the system’s condition, highlighting any current or potential problems.
You can call the on365 Service Support Desk at any time during normal working hours. For mission-critical operations we offer a 24-hour, 365 days a year service. This is manned by specialist staff who in many cases, can diagnose and solve a customer’s problem without the need for an engineer site visit.
on365 provide SLA support contracts tailored specifically to the client's needs and business. All SLA contracts include quarterly review meetings covering performance monitored through on-going assessment and audits as well as health and safety, quality and risk assessment reports. These meetings are also used to inform clients of any changes or improvements pertinent to their business.