Air conditioning has filters, UPS have batteries, rooms get dirty. As with all moving parts or electronic equipment, things wear out and can occasionally go wrong and most operators do not have the internal resources to deal with these potential risks to uptime.
With careful design, the effects of any disruption can be minimised – for example; reserve or redundant circuits can provide alternative sources of power without a break in supply. However, it is vital that equipment is maintained or repaired without delay so on365 provide systems that can be automatically monitored every hour of the day.
on365 provides the highest level of backup and support for a large scale datacentre or smaller server room set up, through a comprehensive range of IT support capabilities which encompass installation, system testing, network integration, on-site maintenance and audit/review services. Nationwide service and support is provided through on365's Service Support Desk which uses one of the latest software-based management systems. All service calls are closely tracked and monitored from start to finish, so we always know exactly the status of any enquiry.
You can call the on365's Service Support Desk at any time during normal working hours. For mission-critical operations we offer a 24-hour, 365 days a year service. The Service Support Desk is manned by specialist staff who, in many cases, can diagnose and solve a customer’s problem without the need for an engineer site visit.
Our service and support group consists of a team of fully qualified and highly experienced engineers and technicians all trained to IEE standards specialising on all aspects of pre and post sales technical support, repair, maintenance and service support. This alongside standard warranties and maintenance plans, ensures that you can maintain protection and reliability at all times.