on365 provide SLA support contracts tailored specifically to the client's needs and business. All SLA contracts include quarterly review meetings covering performance monitored through on-going assessment and audits as well as health and safety, quality and risk assessment reports. These meetings are also used to inform clients of any changes or improvements pertinent to their business.
Warranties can be upgraded to on-site repair from return-to-base and extended from 1 year to 2 or 3 years. If purchased at the same time as the actual product then substantial discounts are available.
You can call the on365 Service Support Desk at any time during normal working hours. For mission-critical operations we offer a 24-hour, 365 days a year service. This is manned by specialist staff who in many cases, can diagnose and solve a customer’s problem without the need for an engineer site visit.
Contact the on365 Service Support Desk on:
+44 (0)1509 261100
for more information or e-mail us now