Nationwide service and support is provided through on365's Service Support Desk which uses one of the latest software-based management systems. Our service and support group consists of a team of fully qualified and highly experienced engineers and technicians all trained to IEE standards specialising on all aspects of pre and post sales technical support, repair,maintenance and service support.
With on365 Preventive Maintenance services your NCPI components or system will receive a full service by one of our experienced and fully trained engineers. This will incorporate a visual inspection and testing of the system and its environment, with a detailed report being issued on the system’s condition, highlighting any current or potential problems.
You can call the on365 Service Support Desk at any time during normal working hours. For mission-critical operations we offer a 24-hour, 365 days a year service. This is manned by specialist staff who in many cases, can diagnose and solve a customer’s problem without the need for an engineer site visit.
on365 provide SLA support contracts tailored specifically to the client's needs and business. All SLA contracts include quarterly review meetings covering performance monitored through on-going assessment and audits as well as health and safety, quality and risk assessment reports. These meetings are also used to inform clients of any changes or improvements pertinent to their business.